Support Services

Service you can Measure. Quality you can count on.

IYCON prides itself on providing a full range of high quality support services designed to keep your implementation, not only up and running, but providing the highest value to your business.

Manned by a team of highly knowledgeable and proficient consultants, helpdesk staff and business specialists, and supported by extensive technical facilities for both on-site and remote services – IYCON Support Services allow you to focus on your core business.

All IYCON's support contracts are structured within the framework of a Service Level Agreement (SLA) to meet the companies needs.

IYCON has three levels of support as shown below.

The service response can be agreed at the outset or can be modified during the term of the contract, should the need arise.

IYCON support services can deliver the following benefits:-

• -Peace of mind service.
• -Fixed price charging billed monthly or quarterly.
• -Choice of service – remote response or on-site.
• -Flexibility of response to meet your particular organizations needs.
• -Routine maintenance to ensure optimum performance and stability.
• -Ability to add additional services as required.

To inquire about IYCON's Support Services, kindly fill up the registration form here.