Effective and Automated Company-wide Performance Monitoring with QPR Metrics
22 Novemner, 2015 United Arab EmiratesHaving utilised both manual and scattered tools to manage its Balanced Scorecards, du identified the need to unify its approach in order to better align its business activities with the vision and strategy of the organisation. du collaborated with QPR Metrics to provide it with the required support and bring consistency to performance management, as well as automate the data collection to effectively track the progress of the large organisation About du du is an integrated telecommunications service provider in the UAE. The company is 39.5% owned by Emirates Investment Authority, 19.75% by Mubadala Development company PJSC, 19.5% by Emirates Communications and Technology LLC and the remaining 21.25% by public shareholders. du is listed on the Dubai Financial Market (DFM) and trades under the name du. du launched mobile services in February 2007 across the UAE. More information is available at www.du.ae The challenge of scattered data du resolved to expand the scope of its Balanced Scorecard implementation, while bringing the corporate aspect under the ERP system. Hence a need to automate data collection, information accessibility and presentation arose. Centralised performance management enables organisations to keep improved track of the progress of operations. Earlier, du had managed its individual performance vis-à-vis an ERP system where information regarding rewards and incentives was stored centrally, whereas the corporate and departmental Balanced Scorecards were maintained in MS Excel. Collating performance management under one system enabled du to streamline the entire performance management and decision-making process across the company. The prominent factors that du considered when looking for a viable solution were ease of use, scalability and support for good graphical presentation of data. A cross-departmental team of business and technical staff evaluated three different Balanced Scorecard tools before choosing QPR Metrics based on technical and commercial guidelines. The QPR Metrics solution stood out with:

Challenge
Manual data collection and scattered tools used for Balanced Scorecards caused lack of visibility and access to corporate performance
SolutionSingle automated system for automating data collection, quality control and distribution and reporting of monthly reports
MethodologyBalanced Scorecard
QPR Product USEDQPR Metrics
Benefits of the solutionOwing to the scalability of the solution, du has been able to manage scorecards and recycle KPIs based on the changes in the organisation structure with little effort. The communication of the performance progress has become more effective as the QPR powered solution is a fixture in monthly management meetings. The big picture and the progress of the performance can easily be tracked with visually presented data.
“We have been using QPR since 2012 for Balanced Scorecard reporting. QPR is useful for collecting data from various sources, ensuring data integrity and producing useful management reports for successful Strategy Execution.”
Raju Vathsalaa
Senior Director Performance Management
du